Identifying central customer requirements through experts from various domains
Developing a unified understanding of the problem to be solved
Crafting tailored use cases and aligning them with suitable technical solutions
Optimizing Customer Experience through User-Centered Design
In the development of a high-quality IoT-app for a smart product, functionality takes center stage, encompassing both design and a technically robust implementation. As your development partner for a user-friendly application, we serve as your sparring partner throughout the entire conceptualization and design phase, leveraging our user experience experts. We build the foundation for a great customer experience through our wealth of experience gained from previous IoT projects. Additionally, we rely on professional target audience and user analyses, the creation of personas and usage scenarios through appropriate workshop formats, as well as usability checks. These tools and methodologies ensure that the requirements of diverse user groups within the IoT app, such as end-users, administrators, service technicians, and installers, are addressed in the UX. If needed, we can also develop a white-label app for you, serving as an intermediate product for integrators, which can then be provided to end customers along with the physical product.